Soto Zen

+ INSTALLATION

+ CARE

• Q. Are Wall murals washable?
• A. If you would like to remove excess paste or little smudges, this is conditionally possible. Please use a moist foam or rag (moist but not soaked!!) and remove smudges carefully by dabbing off. Please use only lukewarm water, no cleanser!
• Q. Is it possible to apply Wall murals in wet rooms or outdoors?
• A. In principle our Wall murals are made for indoors and should not be constantly exposed to moisture or wetness.
• Q. What should I do, if I have bubbles after applying the mural?
• A. After placing a panel of the Wall mural on the wall, remove all bubbles by stroking them carefully from the centre to the edges. Should there still be small bubbles after applying the mural, you can prick them with a tenuous needle so that the air can get out of the bubbles. Please work very carefully!

+ SHIPPING

Will be shipped within 2 days after placing the order in a secured bamboo package. Do Not accept the bamboo if it is damaged or open.

+ FAQ

• Q. Is it possible to send Wall murals back?
• A. If it is a manufacturing defect we will replace the wall mural.You have to inform us immediately about any faults of the product. Please lay out the wallpaper prior to application to ensure that all pieces correspond correctly
• Q. How long is the delivery time?
• A. We have the standard range of our wall murals on stock; therefore they are ordinarily available at any time.
• Q. What happened if the particular panels have different sizes resp. the edges of panels do not match?
• A. After pasting a panel, allow the paste to soak for 3 minutes before applying the panel to the wall. That is important because the paper extends in this time. If you place a panel on the wall before this process has completed, this panel would be smaller in size as the other ones and won’t match with the whole motif. Beyond that, in this case the panel will continue with extending on the wall; cracking of the wall mural and bubbles could occur. The effect is similar, if you compare a dry panel without paste to the panels which are already applied to the wall. The dry panel cannot match with the whole motif because it extends as well after applying the paste.
• Q. Is it possible to remove a Wall mural and apply it again?
• A. Even after years, it is possible to remove a Wall mural from the wall. At this you have to work with much water to deglutinate the mural. Nevertheless removing the panels is not possible without leaving residues on the wall. You cannot apply the mural once again.
• Q. How should I prepare the surface of the wall?
• A. The wall surface has to be prepared in the same way as for ordinary wallpaper: Rough areas have to be eliminated; the ground should be plane, dry and free of dust, oil-based primar or any previous wall covering. The ground should be able to assimilate moisture to enable a drying.
• Q. Can I reorder particular panels of the Wall murals?
• A. Because of conditions of production it is merely possible to order whole motifs.
• Q. What should I do, if I have bubbles after applying the mural?
• A. After placing a panel of the Wall mural on the wall, remove all bubbles by stroking them carefully from the centre to the edges. Should there still be small bubbles after applying the mural, you can prick them with a tenuous needle so that the air can get out of the bubbles. Please work very carefully!
• Q. Is it possible to apply Wall murals in wet rooms or outdoors?
• A. In principle our Wall murals are made for indoors and should not be constantly exposed to moisture or wetness.
• Q. Are Wall murals washable?
• A. If you would like to remove excess paste or little smudges, this is conditionally possible. Please use a moist foam or rag (moist but not soaked!!) and remove smudges carefully by dabbing off. Please use only lukewarm water, no cleanser!
• Q. Which paste should I use to apply a Wall mural to the wall?
• A. We recomend Bartoline.
• Q. Is it possible to produce a Wall mural with my own motif?
• A. We gladly produce a Wall mural with your own, individual motif. Due to digital printing it is possible to produce small quantities as well as individual items. Just send us your design in a digital format and we print an individual Wall mural on high-quality non woven material. The quality of data is crucial for this procedure. Please feel free to contact us. Delivery time is approximately 1-2weeks.
• Q. Is it possible to order Wall murals in a different size?
• A. If your favored motif is not available in a size you need, please feel free to contact us. We gladly individualize our motifs for you. Almost any format is possible. We produce these custom-made Wall murals with high-quality digital printing on non woven material. Delivery time is approximately 1 weeks.
• Q. In which dimensions are the Wall murals available?
• A. Our range includes Wall murals in large dimensions until 388 x 270 cm as well as designs convenient for doors, for example 120 x 160 cm. Depending on dimensions, the murals consist of two, four or eight panels in vertical or horizontal format.